FAQs

What is your return policy?
We offer a 30-day return window on all products. If you're not loving your purchase, contact our support team within 30 days of delivery and we’ll help you process a return or refund. Items must be unused and in original packaging.

Can I exchange my order?
We don’t offer direct exchanges at this time. But we're happy to help with returns or refunds so you can place a new order.

Can I make changes to my order?
Yes, but only if we catch it in time! Reach out to support@grabcaddy.com ASAP. Once your order is processed by our warehouse, changes or cancellations may not be possible.

How do I track my order?
Once your order ships, you’ll get a tracking number by email. Use it anytime to check the delivery status.

Do I need an account to place an order?
Nope! You can check out as a guest. But if you create an account, you’ll be able to track orders and view your order history in one place.

How do I sign up for your newsletter?
Scroll to the bottom of our homepage and enter your email in the “Sign up for our newsletter” box. You’ll get a confirmation email once you're in.

How do I place an order?
Easy:

1. Find your product

2. Click Add to Cart or Buy Now

3. Enter your info

4. Review and confirm your order
   We’ll ship it out as soon as it’s processed!

Is my personal info secure?
Absolutely. We never store your credit card information. All payments are encrypted and processed securely.

Do you ship internationally?
Yes, we ship worldwide!